BAKU: Azerbaijan’s national air carrier, AZAL, has launched an online ticket refund service aimed at enhancing passenger convenience and improving the overall travel experience. This new service is accessible via the airline’s official website, (www.azal.az), or through its mobile application, allowing passengers to manage their bookings and request refunds without the need to visit a ticket office or contact the call center.

According to Trend News Agency, the service grants passengers the ability to request either full or partial refunds, including for specific segments of their journey. This feature is particularly beneficial for travelers whose plans change mid-trip, as it allows them to refund the unused parts of their tickets. The service also accommodates group bookings, enabling refunds for individual passengers within a group. If a booking comprises multiple travelers, passengers can select one person and process their refund separately.

These enhancements are part of AZAL’s ongoing commitment to p
roviding modern and comfortable services to its passengers. By expanding digital solutions, the airline aims to make interactions with its services easier and more efficient, reflecting a broader trend towards digitalization in the airline industry. The AZAL mobile application, which facilitates these services, can be downloaded from (https://bit.ly/azal-app).