Baku: Kapital Bank, the country’s leading financial institution, has gained new international acclaim by securing the gold prize at the prestigious ‘Globee Innovation Awards’. The accolade was awarded for the bank’s project ‘Customer-Oriented Transformation’, which focuses on enhancing customer satisfaction and service quality in the ‘Customer Success – Outstanding Achievement of the Year’ category.
According to Azerbaijan State News Agency, Kapital Bank not only outperformed its international competitors but also achieved the highest score in its category, earning the special ‘Best of Category’ award. This recognition underscores the bank’s innovative approaches and successful initiatives aimed at improving the customer experience on an international scale.
The ‘Globee Awards’ program, established in 2003, holds significant prestige within the global business community. It acknowledges exceptional achievements across various domains, including innovation, leadership, and customer experience. This year, the program attracted participation from startups, small and medium-sized enterprises, large corporations, and government institutions worldwide, competing in four main categories and 1,666 subcategories.
In response to the achievement, Mahammad Ibrahimov, Head of Bank Operations Office at Kapital Bank, stated, “Through our ‘Customer-Oriented Transformation’ project, we aimed to provide our clients with the fastest, most transparent services that meet the highest standards. Being recognized among the best on the international stage is a reflection of our team’s professionalism and dedication to every client. This victory inspires us to continue introducing innovative solutions and further enhancing customer satisfaction. I am confident that together we will achieve even greater success.”
Kapital Bank, the first bank established in the country, is a part of PASHA Holding and boasts the largest service network in Azerbaijan with 121 branches and 52 departments nationwide. For more detailed information about the bank’s products and services, interested parties can visit https://kapitalbank.az, contact the 196 Call Centre, or explore the bank’s various social network pages. To apply for a consumer loan, visit https://kbl.az/prgtk, and for a Birbank installment card, visit https://kbl.az/prcrc.